80% of companies think they provide a superior customer experience. Only 8% of customers share this opinion.
Bain & Company, The Strait Times, July 22, 2005
Customer Experience
Your customers pay the bills. Make them happy.
Stimmt aligns your company to its experience goals. We support you in designing interfaces, processes and services that make your customers happy. So happy that they will come back and recommend you to others.
The Business Reasoning
Competing on price or features is so 1990s. In today's customer driven market you have to keep hard-earned customers and make them your advocates.
To do that, you need to know your customers. This will allow you to increase top-line revenue because:
- your customers keep coming back.
- your customers recommend you to their friends and social networks.
- you can all of a sudden price experiences.
You will also improve your bottom-line by cutting costs because:
- you can cut advertising costs
- you minimize the risk of products and services that aren't accepted by your customers
- you know where you can cut costs without compromising customer satisfaction.
Download our Customer Experience presentation (pdf, 3MB)
Recent Cases
Verkehrshaus Schweiz - Increase cross selling of IMAX movie theatre tickets:
- English: Case Study Verkehrshaus Schweiz (pdf, 1.4MB)
- Deutsch: Fallstudie Verkehrshaus Schweiz (pdf, 1.4MB)
Eurocentres Language Travel - Improve booking process:
- English: Case Study Eurocentres (pdf, 1.5MB)
- Deutsch: Fallstudie Eurocentres (pdf, 1.5MB)
Hotel Seefeld - Uncover the hotel experience
- English: Case Study Hotel Seefeld (pdf, 1.4MB)
- Deutsch: Fallstudie Hotel Seefeld (pdf, 1.4MB)
Customer Experience in times of downturn
And in times of crisis, we can find out for you where saving hurts your customers least. So you don't regret later the way you slimmed your organization down now:
Customer Experience The Sails Of Your Company
Download the presentation: Customer Experience - The Sails of Your Company (pdf, 1.6MB)
Also available in German: Customer Experience - Die Segel in Ihrem Unternehmen (pdf, 1.6MB)
Find out more