Share the experience.
We build a network of practitioners and academics who share the passion for customer experience.
Customer Experience Network
Customer Experience is becoming a top priority at many companies. Yet empowering the organization to invoke good customer experience is a challenge for the people in charge. We see this every day.
We know that sharing our learnings with our clients enables both parties to gain valuable insights.
To increase the value of sharing this knowledge we like to enlarge the group and form a network of customer experience experts and believers in (and outside of) Switzerland. We invite both people from companies as well as universitites to participate.
The Vision
«CEN members will be recognized as Customer Experience masterminds and their companies demonstrate the competitive advantage of Customer Experience strategies.»
The Mission
«CEN enables its members to establish a Customer Experience-driven way of thinking as well as acting.»
This process is fostered by working on three main areas:
- Knowledge: What is Customer Experience (CX)?
- Benefit: Why should companies follow a CX strategy?
- Approach: How can companies implement a CX strategy?
Being a member
The quality of the network mainly depends on the people joining and is crucial. Therefore we will ensure qualification by issuing invitations to selected interested parties only.
Members will benefit from
- an expanding network of peers and CX enthusiasts
- sharing real life examples
- expanding CX know how
- getting feedback on their challenges and ideas
Being a member means being actively involved in the network. You should be willing to regularly attend official meetings, share your experiences and work on questions raised by the network.
CEN-Xchange
To facilitate the ongoing discussion we created an additional event format. To learn more about these events please take a look at this webpage: CEN-Xchange.
If you want to know more or participate, please contact:
Helmut Kazmaier via helmut.kazmaier@stimmt.ch or +41 44 562 10 23
Full day Customer Experience Events
Something in between a barcamp and a regular conference we set up events that bring together CX enthusiasts, practitioners and beginners to share their ideas and learnings.
There is a strong focus on participation and interaction which makes these events so valuable.
2010
There will be two events in 2010. Further information will follow.
2009
There were two events in 2009. Follow the links to get further details:
- Nov. '09 | Customer Experience Forum 2009
- Sep. '09 | Customer Experience Fair 2009
For further information or if you wish to participate, please contact:
Helmut Kazmaier via helmut.kazmaier@stimmt.ch or +41 44 562 10 23
Customer Experience Resources
Another offer to share and connect online is our twine «All about Customer Experience» on twine.com. Learn more about the idea here: Customer Experience Resources.